We appreciate everyone’s patience as we work to send out the new gate keys. This task has proved monumental at the least. But then, why not!? Automating the gate is definitely a monumental moment in the history of BSR!
As most of you are aware, the letter sent out in October stated that PIN codes would expire December 15 at 10:00 PM. Many of you have not returned any old, metal keys, yet. Thus, you are entitled to the default, single key card for free. Only a small number of these defaults have been processed so far.
Rest assured, we will not deactivate your PIN code until at least two weeks after we send your physical key device(s) (key card, fob, and/or transmitter). As such, your PIN code will be deactivated December 15 OR two weeks after we send your physical devices, whichever is later.
The next batch of mailings will go into the USPS tomorrow. If you have ordered any paid cards, fobs, or transmitters, and haven’t received them by 12/7, please contact us (preferably by email).